Technical Support

11 articles

What recent features, enhancements, and fixes have been released in Progress Learning?

Our product and development teams are working hard to roll out many new features and enhancements. Below is a summary of new features, enhancements, and fixes that have been recently released.

Updated 1 month ago by Amy Brown

What will happen to last year's data over the summer?

At the end of each school year, Progress Learning always does what we call a " Soft Data Reset " in users' accounts on August 1. This affects progress reports, student study plans, and teacher grade…

Updated 1 month ago by Sharon Valeris

Why is there a discrepancy between the student's score and my Teacher Grade Book?

Sometimes, we get screenshots from students who claim that their score on an activity is actually higher than what is recorded in the Teacher's Grade Book. We want to make teachers aware of a popular…

Updated 5 months ago by Sharon Valeris

What is the data management policy?

Progress Learning Data Management Policy This document outlines the periods for which data is retained in Progress Learning systems. For the purposes of this document, we define the following terms:…

Updated 1 year ago by Jett Bowen

Setting up the Canvas Integration with Progress Learning - Canvas Admin

To integrate your district with Canvas, we need five items from the data admin: Client ID. Client Secret. Endpoint URL . Access Token. Canvas Admin Account ID. All of this information can be found in…

Updated 4 months ago by DaCota Cole

How do I add leading zeros in Excel?

Open the student file that matches the Progress Learning bulk upload format. The file shown has 4 digit usernames. Select column I and format as Text. In the formula bar for cell J2, enter the formul…

Updated 2 months ago by Rhonda McNamara

What are the technical requirements for the program?

Plugins: Quicktime or audio player alternative for text-to-speech functionality. Cookies & Javascript: Cookies and Javascript must be enabled Supported Browsers: Google Chrome. Mozilla Firefox. Micro…

Updated 5 days ago by DaCota Cole

How do I submit feedback or suggestions?

We want to hear from you!. We pride ourselves on being "For Teachers, By Teachers" and we depend on your feedback to build a better product. The new Resource Center makes it easy to submit your sugge…

Updated 4 months ago by Sharon Valeris

What should I whitelist for the Progress Learning Platform?

Whitelisting URLs & Emails for Progress Learning. Whitelisting, or a whitelist (allowlist), is a cybersecurity strategy that approves a list of email addresses, IP addresses, domain names, or applica…

Updated 4 months ago by DaCota Cole

How do K-1 students use the auto-read-aloud feature on iPads?

Progress Learning does not have a native function for the auto-read-aloud feature on iPads. However, this feature is actually already native to iPads. It can be activated by going to Settings > Acces…

Updated 1 month ago by Sharon Valeris

How do I clear the cache & cookies in Chrome?

Many issues can be resolved by clearing the cache and cookies in your web browser. The steps below show how to do this in Google Chrome. Step 1: If using Google Chrome, click the three dots located i…

Updated 3 months ago by Tehetena Fikru

(opens in a new tab)