How do I clear the cache & cookies in Chrome?
Many issues can be resolved by clearing the cache and cookies in your web browser. The steps below show how to do this in Google Chrome.
Step 1: If using Google Chrome, click the three dots located in the top right corner of your browser.
![](https://files.helpdocs.io/h2gjyvfekx/articles/zvvsywb4gy/1663345486266/screen-shot-2022-09-16-at-11-24-32-am.png)
Step 2: Click "Settings."
![](https://files.helpdocs.io/h2gjyvfekx/articles/zvvsywb4gy/1686247977966/settings.png)
Step 3: Click “Privacy and Security” in the panel on the left.
![](https://files.helpdocs.io/h2gjyvfekx/articles/zvvsywb4gy/1686248135256/screenshot-2023-06-08-at-2-14-54-pm.png)
Step 4: Choose “Clear Browsing Data."
![](https://files.helpdocs.io/h2gjyvfekx/articles/zvvsywb4gy/1686251686522/screenshot-2023-06-08-at-3-14-01-pm.png)
Step 5: Check "Cookies and other site data" and "Cached images and files." Make sure “All time” is selected in the time range. Click "Clear Data."
![](https://files.helpdocs.io/h2gjyvfekx/articles/zvvsywb4gy/1686249082920/screenshot-2023-06-08-at-2-16-56-pm.png)
Step 6: After clearing the cookies and cache, exit out from each individual tab that is open, one at a time. Avoid closing the browser as a whole. After closing out of the last individual tab of your browser, the entire browser page will close automatically.
Step 7: Open the browser again and check if the issue has been resolved.