How do I clear the cache & cookies in Chrome?

Updated by Tehetena Fikru

Many issues can be resolved by clearing the cache and cookies in your web browser. The steps below show how to do this in Google Chrome.

Step 1: If using Google Chrome, click the three dots located in the top right corner of your browser.

Step 2: Click "Settings."

Step 3: Click “Privacy and Security” in the panel on the left.

Step 4: Choose “Clear Browsing Data."

Step 5: Check "Cookies and other site data" and "Cached images and files." Make sure “All time” is selected in the time range. Click "Clear Data."

Step 6: After clearing the cookies and cache, exit out from each individual tab that is open, one at a time. Avoid closing the browser as a whole. After closing out of the last individual tab of your browser, the entire browser page will close automatically.

Step 7: Open the browser again and check if the issue has been resolved.

If this still does not resolve the issue, please email for tech support.

How did we do?