Technical Support

10 articles

Why is there a discrepancy between the student's score and my Teacher Grade Book?

Sometimes, we get screenshots from students who claim that their score on an activity is actually higher than what is recorded in the Teacher's Grade Book. We want to make teachers aware of a popular…

Updated 13 hours ago by Sharon Valeris

What is the data management policy?

Progress Learning Data Management Policy This document outlines the periods for which data is retained in Progress Learning systems. For the purposes of this document, we define the following terms:…

Updated 8 months ago by Jett Bowen

Setting up the Canvas Integration with Progress Learning - Canvas Admin

To integrate your district with Canvas, we need five items from the data admin: Client ID. Client Secret. Endpoint URL . Access Code. Canvas Admin Account ID. All of this information can be found in…

Updated 3 weeks ago by DaCota Cole

How do I add leading zeros in Excel?

Step 1: Open the student file that matches the Progress Learning bulk upload format. The file shown has 4 digit usernames. Step 2: Select column I and format as Text. Step 3: In the formula bar for c…

Updated 4 days ago by Tehetena Fikru

What are the technical requirements for the program?

Plugins: Quicktime or audio player alternative for text-to-speech functionality. Cookies & Javascript: Cookies and Javascript must be enabled Supported Browsers: Google Chrome. Mozilla Firefox. Micro…

Updated 8 months ago by Darren Anthony

What recent features, enhancements, and fixes have been released in Progress Learning?

Our product and development teams are working hard to roll out many new features and enhancements. Below is a summary of new features, enhancements, and fixes that have been recently released.

Updated 1 week ago by Amy Brown

What should I whitelist for the Progress Learning Platform?

Whitelisting URLs & Emails for Progress Learning. Whitelisting, or a whitelist (allowlist), is a cybersecurity strategy that approves a list of email addresses, IP addresses, domain names or applicat…

Updated 1 month ago by DaCota Cole

What Progress Learning features and enhancements are coming soon?

Our product and development teams are working hard to roll out many new features and enhancements. Below you'll find a schedule with estimated dates for these to be added to the Progress Learning pla…

Updated 1 week ago by Amy Brown

How do K-1 students use the auto-read-aloud feature on IPads?

Progress Learning does not have a native function for the auto-read-aloud feature on IPads. However, this feature is actually already native to IPads. It can be activated by going to Settings > Acces…

Updated 1 month ago by Sharon Valeris

How to Clear the Cache & Cookies in Chrome

Many issues can be resolved by clearing the cache and cookies on your web browser. The steps below show how to do this in Google Chrome. Step 1: If using Google Chrome, click the three dots underneat…

Updated 6 months ago by Alek Turner

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