Technical Support

13 articles

​What recent features, enhancements, and fixes have been released in Progress Learning?

Our product and development teams are working hard to roll out many new features and enhancements. Below is a summary of new features, enhancements, and fixes that have been recently released.

Updated

​What will happen to last year's data over the summer?

At the end of each school year, Progress Learning always does what we call a " Soft Data Reset " in users' accounts on August 1. This affects progress reports, student study plans, and teacher grade…

Updated by Gayle McKee

Why is there a discrepancy between the student's score and my Teacher Grade Book?

Sometimes, we get screenshots from students who claim that their score on an activity is actually higher than what is recorded in the Teacher's Grade Book. We want to make teachers aware of a popular…

Updated by Gayle McKee

What is the data management policy?

Progress Learning Data Management Policy This document outlines the periods for which data is retained in Progress Learning systems. For the purposes of this document, we define the following terms:…

Updated by Jett Bowen

Setting up the Canvas Integration with Progress Learning - Canvas Admin

To integrate your district with Canvas, we need five items from the data admin: Client ID. Client Secret. Endpoint URL . Access Token. Canvas Admin Account ID. All of this information can be found in…

Updated by DaCota Cole

How do I add leading zeros in Excel?

Open the student file that matches the Progress Learning bulk upload format. The file shown has 4 digit usernames. Select column I and format as Text. In the formula bar for cell J2, enter the formul…

Updated by Rhonda McNamara

What are the technical requirements for the program?

Plugins: Quicktime or audio player alternative for text-to-speech functionality. Cookies & Javascript: Cookies and Javascript must be enabled Supported Browsers: We recommend restricting access to de…

Updated by DaCota Cole

How do I submit feedback or suggestions?

We want to hear from you!. We pride ourselves on being "For Teachers, By Teachers" and we depend on your feedback to build a better product. The new Resource Center makes it easy to submit your sugge…

Updated by Gayle McKee

What should I safelist for the Progress Learning Platform?

Safelisting URLs & Emails for Progress Learning. Safelisting is a cybersecurity strategy that approves a list of email addresses, IP addresses, domain names, or applications while denying all others.…

Updated by DaCota Cole

How do K-1 students use the auto-read-aloud feature on iPads?

Progress Learning does not have a native function for the auto-read-aloud feature on iPads. However, this feature is actually already native to iPads. It can be activated by going to Settings > Acces…

Updated by Gayle McKee

How do I clear the cache & cookies in Chrome?

Many issues can be resolved by clearing the cache and cookies in your web browser. The steps below show how to do this in Google Chrome. Step 1: If using Google Chrome, click the three dots located i…

Updated by Tehetena Fikru

How do I setup Easy Access for Students on an iPad?

Our program is web-based was designed to be accessible for all students without being limited to a specific type of device. Students can use Progress Learning on any device that has access to a web b…

Updated by Gayle McKee

How does the Chat With Us feature work?

To use the Chat With Us feature, follow the steps below: Click on the Virtual Assistant in the bottom right hand corner of the dashboard and then navigate to Chat With Us... You will be asked to ente…

Updated by Gayle McKee